HerVibes Clothing – 7 Days Return & Refund Policy
At HerVibes Clothing, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple and transparent 7-day return & refund policy.
1. Eligibility for Returns
You can request a return within 7 days of receiving your order, provided the item meets the following conditions:
Product must be unused, unworn, unwashed, and in original condition
All tags, packaging, and accessories must be intact
Product should not be damaged, altered, or show any signs of use
Return is applicable only for full-priced items (not applicable on clearance/sale items unless damaged)
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Innerwear, Lingerie, Nightwear
Accessories (Jewelry, Hair Accessories, etc.)
Items purchased during flash sales or heavy discounts
Customized or altered products
3. Return Process
To initiate a return:
Contact us at support@hervibesclothing.in or WhatsApp our team with your order ID and reason for return
Our team will verify the request and arrange a reverse pickup (if available in your area)
Please keep the product ready in its original packaging
Once the product reaches our warehouse and passes the quality check, we will process your refund or exchange
4. Refund Policy
Refunds will be issued after your returned item clears our quality inspection:
Prepaid Orders: Refund will be credited to your original payment method or as store credit
COD Orders: Refund will be issued as store credit/wallet credit only
Refund processing time: 3–7 working days after QC approval
Shipping charges (if any) are non-refundable
5. Exchange Policy
You may request an exchange for:
Size change
Color change
Replacement for damaged/defective product
If the requested replacement is unavailable, we will issue store credit.
6. Order Cancellation
You may cancel your order within 12 hours of placing it
Orders that have already been shipped cannot be cancelled; you may request a return after delivery
7. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours with unboxing photos/videos. We will arrange a free replacement.
8. Contact Us
For any support, reach us at: hervibescare@gmail.com